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Appointments:

Most routine surgery appointments are booked at 10 minute intervals. This is usually enough time to deal with one or two simple problems, but may not be enough for more serious or involved problems and may be one reason why the doctor may be running late. 

Do consider booking  a double appointment (20 minutes) if you feel you will need more time. Simply inform the receptionist of your need.

We aim to offer an appointment with the GP of your choice within 2 days. However, if you require an urgent appointment, this may be with the duty doctor or next available slot.

The Practice has to ensure that a mix of urgent and pre-bookable appointments are available each day to cope with fluctuating demand. It is therefore necessary to reserve some appointments for urgent problems or problems occuring on the day. This sometimes means that we are unable to offer an appointment with the doctor of your choice immediately when you telephone. Please bear with us as we try to find the right balance of appointments and cope with an unpredictable demand.

Telephone Consultations:

The GPs will telephone you to advise on your health care needs, if you believe this will be easier for you; please ask at reception who will arrange this for you.

Booking appointments:

A recent survey has shown that only 85% of our patients were aware that appointments could be booked with a GP more than 2 days ahead. Please note that appointments with a GP or nurse are almost always bookable up to 4 weeks in advance.

BOOK ONLINE

You can now register to book your appointments online. Simply bring proof of identification with you to the Practice and one of the staff will register you to use this service.

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Extended opening times:  

From August 1st 2008 we have started offering earlier appointments on Monday and Wednesday mornings, and on Thursday evenings. The GP's take it in turns to run these extra surgeries. These appointments MUST be booked in advance.  

There are NO " Walk-in" appointments during these times and there will be no telephone service. Anyone requiring urgent medical treatment or advice should still go via the Out-of Hours Service.

When requesting a Consultation, you may ask the staff that a Practitioner of your choice see you. This is particularly helpful with the continuity of your care.   

Appointments can be booked up to six weeks in advance for your convenience.  

Telephone Advice

If you need telephone advice from your doctor, ring the surgery and one of the reception staff can arrange this for you. Please leave a number on which you can be contacted, and the doctor will call back as soon as practicable.

Do tell the receptionist if you feel the problem is urgent If your doctor has asked you to ring for the results of a test, please do so between 1.30 pm and 4.00pm as the telephones are very busy at other times.

Thank you

Home Visits

As home visits are very time consuming, we would ask you to come to the surgery if possible. It is much easier to carry out the necessary investigations and treatment at the surgery and usually you will be seen more quickly than if you wait for a visit.

If you are feeling very unwell or are bringing a sick child please telephone us and we will arrange to see you with the minimum of delay once you reach the surgery.

If you do need a doctor to visit please telephone 08444 77 0918 before 10.30am if possible and please give the receptionist some idea of the nature of the problem so the GP’s can prioritise their calls.